Appficiency Inc.

We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative. As a Product Support Engineer, you will play a key role in supporting customers to ensure they successfully use and benefit from the Appficiency NS products & Microsoft 365 products.

Requirements

• 3+ years in technical support or help desk experience, preferably at a SaaS company
• Degree in computer science/engineering, or equivalent work experience
• Creative troubleshooter, with an analytical approach to problem solving
• Strong written and verbal communication skills, highly organized and capable of multitasking
• Self-motivated and can work autonomously in a high-speed environment
• An owner’s mindset - you don’t shy away from the hard stuff