S&S Banking Consultant, Mitchelton QLD, Suncorp Bank

Suncorp Bank is seeking a S&S Banking Consultant to provide outstanding levels of sales and service to customers. The role involves supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes. The successful candidate will be part of a team that values digital empowerment & digital fluency, and will be committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.

Requirements

• Deliver customer-obsessed service that drives customer satisfaction and first call resolution
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
• Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
• Contribute to a team culture that is balanced across people, customer, risk, and performance
• Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines

Benefits

• Range of benefits and support resources to create a healthy work-life balance
• Tools that enable remote work to support flexible work arrangements whenever possible
• Exceptional growth opportunities across Suncorp Bank and the ANZ Group
• Commitment to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect