Customer Support Engineer - West Coast

We're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray, a popular open-source project that's creating an ecosystem of libraries for scalable machine learning.

Requirements

• 3+ years of experience in a customer-facing technical role in a dynamic, fast-paced, startup-like environment
• Strong organizational skills and ability to manage multiple customer needs simultaneously
• Experience as a machine learning engineer
• Experience in training, fine-tuning and inference/serving of LLMs
• Knowledge in one or more of the major cloud platforms (AWS, GCP or Azure)
• Excellent communication and interpersonal skills
• Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things
• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Benefits

• Paid time off
• Health insurance
• 401k matching
• Retirement plan
• E-Verify company