Associate Director - Supply Chain Consulting - Malaysia

The Associate Director – SaaS Product Implementation & Training (APAC) is responsible for leading the APAC regional supply chain consulting team, ensuring successful deployment and adoption of SaaS solutions across diverse industries. This role requires a strong leader who can manage a team of Implementation Consultants, work directly with enterprise clients, and adapt implementation and training strategies for the APAC market.

Requirements

• 10-15+ years of experience in SaaS product implementation, training, or customer success.
• 7+ years of experience managing a regional or global implementation team.
• Strong leadership and team management skills, with experience in leading remote and multi-country teams in APAC.
• Excellent communication and project management skills, with experience using tools like Jira, Asana, or Smartsheet.
• Strong knowledge of enterprise software implementation methodologies, including system configurations, data migrations, and integrations (APIs, SSO, third-party tools).
• Experience working with mid-market and enterprise clients in SaaS software deployment, including APAC-specific knowledge of compliance, privacy laws, and localization challenges.
• Fluency in English, with additional language proficiency in Mandarin, Thai, Vietnamese, Korean, Japanese, or another APAC language preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance (region-specific benefits).
• APAC-specific benefits such as travel allowances, remote work flexibility, and wellness programs.
• Professional development and certification sponsorship.
• 401(k) or equivalent regional retirement plans with employer match.
• Work-from-home and hybrid options (depending on location).
• Paid time off, local holidays, and work-life balance initiatives.