Senior Consultant, AQS Client Success

Senior Consultant, AQS Client Success: Provide best-in-class support for patent and trademark clients, manage client relationships, and work with sales team to educate clients on services.

Requirements

• Fluent in Japanese
• Business-level English
• Bachelor's Degree or related experience
• Experience in the IP industry or solid understanding of intellectual property
• Client-facing skills and experience
• Ability to resolve diverse scope of problems
• Demonstrates sound judgement in identifying and implementing effective solutions
• Proven ability to manage escalations and resolving complex issues to maintain client satisfaction
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship management skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
• Mentor team members and support resolving issues
• Excellent reading comprehension in Japanese and English
• Maintain high level of confidentiality and professionalism
• Self-driven and capable of working effectively in a dynamic, fast-paced environment
• Ability to work independently with strong organizational and time management skills
• Team player
• Work international business hours
• Those who reside in Japan and are eligible to work in Japan

Benefits

• SOCIAL INSURANCE
• HOLIDAYS
• OTHERS