Senior Manager, Customer Success

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. We are looking for forward-thinking people who put customer experience at the forefront of every decision.

Requirements

• 8+ years of customer success or customer facing leadership role
• Native level in Japanese & Business level in English
• Subject matter expertise in planning and modeling – with specialism in either Supply Chain, Finance or Sales strongly preferred
• Analysis and planning skills to achieve KPIs for the entire team
• Strong client facing skills in written, verbal, and facilitative
• Knowledge of best practice of customer success, adoption and retention
• Expertise in consensus building on blended teams
• Presence and skill leading workshops for Japanese Enterprise companies
• Experience understanding, translating, and optimizing client processes

Benefits

• Build your career in a place that thrives on diversity, equity, inclusion, and belonging
• We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique
• We hire you for who you are, and we want you to bring your authentic self to work every day!