Operations Supervisor, Title Services

We’re thrilled that you are interested in joining us here at the Amynta Group! The Operations Supervisor, Title Services, is responsible for overseeing daily operations within the automotive title administration function, with a primary focus on Release and Repossession (Repo) activities.

Requirements

• Oversee and manage daily work queues for automotive title release and repossession functions, ensuring all assigned tasks are completed accurately and within established service-level agreements.
• Maintain comprehensive knowledge of automotive title processes, including lien releases, repossessions, and related documentation requirements.
• Establish priorities, communicate expectations, and monitor workload distribution to ensure operational efficiency.
• Schedule and manage staffing levels to ensure adequate daily coverage and timely completion of work.
• Serve as an escalation point for complex or non-routine title issues, researching and resolving discrepancies in accordance with state and client guidelines.
• Provide leadership, coaching, and performance feedback to team members to support development and accountability.
• Communicate professionally and effectively with team members, management, and external clients regarding operational status, issues, and resolutions.
• Ensure adherence to company policies, compliance standards, and industry regulations governing automotive title administration.
• Actively identify opportunities for continuous improvement within operations, including process efficiency, quality, compliance, and turnaround times; collaborate with leadership and cross-functional partners to implement enhancements, standardize best practices, and support operational excellence.

Benefits

• Comprehensive and competitive benefits package
• Medical, dental, and vision insurance
• 401(k) participation
• Paid time off
• Holiday pay