Customer Success Manager (m/w/d)

Ampere is seeking a Customer Success Manager to build long-term relationships with customers, enable them to use their product optimally, and have a good understanding of their needs.

Requirements

• Completed degree in a technical field such as computer science, information technology, engineering, or comparable
• More than 2 years of relevant experience in customer success, ideally in the software area
• High level of customer and service orientation
• Communication talent and ability to handle challenging customer conversations
• Independence, responsibility, flexibility, solution orientation, and goal-orientedness
• Technical knowledge in the field of renewable energies and a good technical understanding (desirable)
• Native level of German and fluent English

Benefits

• Development opportunities
• Impact: Shape the future of renewable energies and drive innovation and sustainability
• Team & culture: Regular offsites, inspiring events, and a dog-friendly office
• Mobility: Climate-friendly travel with JobRad leasing and up to 100% subsidized German tickets
• Health: Occupational pension provision, subsidies for childcare, Nilo.health for mental health, and Wellpass for discounted fitness and wellness offers
• Flexibility: Work hybrid or in our modern Berlin office – with flexible working hours