Rep II - Customer Service

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

Requirements

• Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
• Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
• Communicate with multiple external and internal customers
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Maintain accurate information regarding shipment status
• Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
• Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations

Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice