Director, Customer IAM Product
AmerisourceBergenPennsylvania, United States
Posted December 10, 2025
Full Time
About the Company
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Job Description
The Director, Customer IAM Product is responsible for leading the strategy, design, and delivery of enterprise-wide Customer Identity & Access Management (CIAM) capabilities. This role focuses on unifying customer identity under a single CIAM platform to deliver a consistent, secure, and frictionless experience across all digital portals, applications, and services.
Requirements
- Lead the strategy, design, and delivery of a unified CIAM platform
- Define and maintain the CIAM product roadmap
- Oversee customer identity capabilities
- Ensure secure and scalable API identity management
- Partner with product, engineering, cybersecurity, and customer experience teams
- Evaluate and select CIAM platforms and technologies
- Drive adoption of modern identity protocols
- Ensure CIAM solutions meet compliance requirements
- Manage vendor relationships and product lifecycle activities
- Define and track product KPIs and success metrics
Benefits
- Comprehensive suite of benefits that focus on physical, emotional, financial, and social aspects of wellness
- Support for working families
- Training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities