Customer Engagement Representative II

The Customer Engagement Representative II is responsible for engaging with and supporting customers, developing and maintaining long-term business partnerships, and driving revenue growth and customer satisfaction. The role involves proactive outbound calls, answering incoming requests, and delivering a best-in-class customer experience.

Requirements

• Associate’s degree in veterinary technology or bachelor’s degree in an animal health field or equivalent agricultural degree
• Two or more years of customer service experience in a call center environment and/or sales background
• General experience in the animal health industry is preferred
• Ability to solve problems and handle multiple tasks in a fast-paced environment
• Must display initiative, a desire to learn, and the ability to actively participate and assist in facilitating team projects

Benefits

• Medical, dental, and vision care
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities