The Inside Sales Representative uses professional selling skills to increase sales revenue through cross-selling and up-selling to new and existing customers.
Requirements
- Lead by example with a Safety First mindset in every task
- Prospecting for new customers
- Respond to and follow-up on all assigned sales leads
- Achieve sales targets by increasing the sales and product scope of existing customers
- Maintains accurate and current information on all accounts and computer lists
- Work with and assist Outside Sales to increase sales in specified territory
- Must develop and maintain strong product knowledge and understanding of industry processes
- Ensures that customer needs are satisfied through the visibility of new products, pricing, and accessibility
- Resolves customer requests, complaints, and problems
- Promotes goodwill and conveys a positive image of the Company
- Conduct sales calls, via telephone, into the designated target markets to increase profitable sales growth
- Identify key contacts and develop strong relationships within target market(s)
- Cross-sell and up-sell to new and existing customers
- Approved field travel as budget permits, to conduct sales calls with existing customers and prospects within the designated markets when necessary and as directed by Sales Management
- Develop customer target lists using websites, sales reports, and other means recommended by Sales Management
- Properly maintain and update Customer-Relationship Management (CRM) software, with the entry of accurate and relevant information
- Attend all necessary meetings to perform the position’s primary duties and responsibilities, and to develop business and organizational strategies with the management team as needed
- Attend and participate in ongoing training as necessary to develop relevant products, market and competitive knowledge and selling skills
- Additional duties as assigned
