Deskside Administrator I
AMERICAN SYSTEMSVirginia, United States
Posted January 28, 2026
40000 - 47000 USD
Full Time
About the Company
AMERICAN SYSTEMS is a dynamic, collaborative environment dedicated to innovation and customer success.
Job Description
Provide on-site technical support to end users in a large enterprise environment, resolving hardware and software issues directly at the user's workstation, and ensuring timely solutions to IT incidents and service requests.
Requirements
- Active Secret clearance with the ability to obtain a Top Secret with SCI eligibility
- 1-2 years of experience in a deskside or technical support role
- 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
- Strong problem-solving skills and the ability to provide hands-on support under pressure
- Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
- Good verbal and written communication skills, with a strong focus on delivering excellent customer service
Benefits
- Healthcare benefits
- Paid leave
- Retirement plans
- Insurance programs
- Education and training assistance
