Manager, Membership Engagement

The Membership Engagement Manager plays a strategic role in developing long-term relationships with members throughout their lifespan. Reporting to the Associate Director, Member Engagement and working closely with the other Manager of Member Engagement, this role is responsible for setting and executing a comprehensive membership growth and engagement strategy for various cohorts, with accountability for acquisition, retention, engagement outcomes, and associated dues revenue.

Requirements

• BA/BS preferred with at least 5 years of relevant experience.
• Five years of experience in marketing, membership, communications, product management/development, with a professional or trade association
• Experience using multiple communication platforms in a professional setting, such as CRM software (SalesForce specifically), online communities, email marketing systems, and/or Adobe Creative suite.
• Experience with Higher Logic or other community platforms a plus.
• Experience with Google Analytics a plus
• Proficient in Windows and Microsoft Office
• Self-motivated and demonstrated ability to work autonomously.
• Excellent oral and written communication, attention to detail, and a creative mind
• Strong organizational and time management skills with the ability to coordinate work with other staff members to determine priorities and meet established deadlines.
• Service oriented with an ability to interact in a diplomatic and tactful way with members, public, and other staff.
• Ability to learn and utilize new software applications as required.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance