Microsoft Dynamics Trainer

Ambient Enterprises is seeking an experienced Microsoft Dynamics CRM and Field Service Trainer to lead training and functional support initiatives across newly acquired and existing business units.

Requirements

• Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms.
• Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises.
• Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions.
• Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live.
• Demonstrated capability in conducting system functional testing and documenting observations.
• Willingness to travel extensively within the United States (~50% of the time).
• A problem-solving mindset with a focus on user experience and operational efficiency.
• Highly organized with strong attention to detail and the ability to manage multiple training engagements independently.
• Bachelor’s degree in information technology, Education, Business Administration, or a related field.
• Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems.
• Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous.

Benefits

• Competitive salary
• Benefits package
• Equal employment opportunities