Ambient Enterprises is seeking an experienced Microsoft Dynamics CRM and Field Service Trainer to lead training and functional support initiatives across newly acquired and existing business units.
Requirements
- Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms.
- Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises.
- Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions.
- Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live.
- Demonstrated capability in conducting system functional testing and documenting observations.
- Willingness to travel extensively within the United States (~50% of the time).
- A problem-solving mindset with a focus on user experience and operational efficiency.
- Highly organized with strong attention to detail and the ability to manage multiple training engagements independently.
- Bachelor’s degree in information technology, Education, Business Administration, or a related field.
- Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems.
- Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous.
Benefits
- Competitive salary
- Benefits package
- Equal employment opportunities