Customer Service Agent - Written Complaints

Join Allwyn UK as a Customer Service Agent - Written Complaints and help create a new experience for The National Lottery. Investigate and resolve customer complaints, handle contacts via email or letter, and ensure high-quality written correspondence. Requirements include experience in complaint handling, customer correspondence, and Microsoft suite products.

Requirements

• Proven experience in complaint handling, customer correspondence in a regulated or customer focused environment
• Exceptional written communication skills, with the ability to write clearly, concisely, and empathetically
• Awareness of the mechanics of National Lottery products (Desirable but not essential)
• Awareness of working in a regulated business
• Strong customer advocacy and customer service
• Working in a team environment
• Familiar with Microsoft suite products
• Ability to work with several departments and key stakeholders

Benefits

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessments
• Complimentary Financial coaching