Senior Client Success Manager (CSM), Commercial

Alloy is a company that provides identity risk solutions for the financial services industry. They are looking for a Senior Client Success Manager to join their team in New York City. The successful candidate will be responsible for managing a portfolio of 25 accounts, providing strategic advice, and ensuring customer success. They will also be responsible for troubleshooting client challenges, overseeing escalations, and owning key retention metrics.

Requirements

• Strong strategic relationship management skills
• Excellent business acumen for Enterprise SaaS solutions
• Demonstrable domain expertise in the banking/fintech/compliance/regulatory space
• 5+ years experience in Enterprise SaaS Account Management, Partnerships or Client Success
• Experience serving the fintech sector preferred, or another highly regulated industry
• Previous working knowledge in KYC/CIP, AML, fraud prevention and other compliance programs strongly preferred
• Self-motivated, analytical, and ambitious with an entrepreneurial spirit and are endlessly curious about our product and industry
• Ability to multitask and work in a dynamic, fast-growing environment

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health