The Sr. Zendesk Administrator II serves as the subject matter expert for all Zendesk application support at Aledade. They are the primary point of contact for all support, maintenance, configuration and enhancement requests.
Requirements
- Handles all Zendesk administrative functions including user account maintenance, reports & dashboards, workflows and other routine tasks
- Designs, implements, and supports medium to high complexity configuration and low to medium complexity customization to meet business requirements
- Troubleshoots issues with Zendesk and related systems, including plugins and integrations
- Responds to emergency situations as needed for the purpose of resolving immediate issues
- Maintains Jira tickets with current status and comments describing the relevant solution and outcome of each request
Benefits
- Flexible work schedules and the ability to work remotely
- Health, dental and vision insurance paid up to 80%
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
