The Patient Relations Executive will act as the primary point of contact for patients, ensuring a seamless and positive experience throughout their healthcare journey. This role involves managing patient inquiries, resolving concerns, and coordinating with clinical and administrative teams to deliver exceptional service.
Requirements
- Serve as the first point of contact for patients, addressing inquiries and providing accurate information.
- Manage patient appointments, follow-ups, and ensure timely communication.
- Handle patient feedback and complaints professionally, escalating issues when necessary.
- Coordinate with clinical and support teams to ensure smooth patient flow and service delivery.
- Maintain patient records and ensure compliance with data protection and confidentiality standards.
- Promote HealthHub services and assist patients with insurance and billing queries.
- Support initiatives to enhance patient satisfaction and loyalty.
Benefits
- Competitive salary and benefits package aligned with Al-Futtaim Group standards.
- Comprehensive health insurance, annual leave, performance bonus programs, and long-service recognition.
- Employee discounts across Al-Futtaim brands and access to staff offers via BlueRewards.
- Wellbeing initiatives and preventive care in partnership with HealthHub.
