Assistant Manager - Transformation & BE | Real Estate | Shared Services

The Assistant Manager - Transformation & BE is responsible for leading the design and implementation of transformation initiatives focusing on enhancing processes, customer experience, and policies within the real estate sector.

Requirements

• Conduct gap assessments of different processes to identify performance, compliance, quality, and efficiency gaps.
• Develop, map, and document end-to-end processes, including identifying gaps, recommending industry best practices for process improvements, and implementing improvement actions.
• Lead transformation and business excellence initiatives focusing on improving efficiency, customer experience, change management and support the design and implementation of business excellence frameworks, KPIs, and performance measurement systems.
• Drive technical initiatives across multiple digital systems to support deployment and digitization of approved processes and coordinate cross-team dependencies and integration efforts.
• Identify and recommend industry best practices for process improvements, identify gaps and implement improvement actions including the development of workflows to integrate systems and ensuring business ROI.
• Collaborate with internal and external stakeholders for the design of Value Chain, Processes, Customer Journeys, RACI matrices and similar business excellence frameworks.
• Lead workshops and trainings across cross-functional teams to ensure adoption and understanding of processes.
• Devise and validate business cases for new initiatives in collaboration with key stakeholders as per business needs.