Technical Customer Success Engineer, Enterprise Support
AirOpsNew York, New York, United States • San Francisco, California, United States
Posted December 8, 2025
Full Time
About the Company
AirOps is a fast-growing startup that helps brands get found and stay found in the AI era with its end-to-end content engineering platform.
Job Description
AirOps is looking for a Customer Success Engineer to maintain and optimize workflows for high-value customers and provide expert technical support. The ideal candidate has experience in Support Engineering, Solution Engineering, or Technical Account Management at a high-growth startup and is familiar with LLMs and AI techniques.
Requirements
- Proactive workflow maintenance
- Perform workflow reviews across your book of business
- Audit, update, and migrate workflows to latest model versions and best practices
- Troubleshoot complex workflow issues
- Guide customers building on AirOps with best-practice architecture
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave