Customer Service Representative

The Customer Service Representative will provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner.

Requirements

• Read and understand procedures and instructions on customer service processes.
• Answer calls promptly and courteously.
• Respond to customer inquiries in a timely and professional manner.
• Enter customer orders into the current order management system (SAP) on a daily basis.
• Knowledge of products and technical information.
• Knowledge of alternate products based on cost, availability, and customer requirements.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Manage assigned distributor accounts.
• Monitor scheduled ship dates to ensure timely delivery to customers.
• Follow all safety protocols.
• Run ZOTCM report daily.

Benefits

• Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance
• Vacation
• Sick
• Paid Holidays
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Generous Paid Time Off