Client Services Representative

As a Client Service Representative, you will provide effective communication and problem solving to client inquiries in a positive manner and promptly respond to client requests and elevate to qualified staff if unable to reach resolution.

Requirements

• Provide laboratory reception service.
• Promptly answer phone calls in a friendly manner.
• Assist walk in clients by receiving samples and/or providing requested supplies.
• Manage and respond to client questions, comments and concerns.
• Be proactive in keeping clients informed and providing timely resolution to client requests.
• Communicate relevant client information to management and sales staff directly and via CRM.
• Provide support to website services.
• Establish new accounts and maintain client database in CRM, LIMS and financial software.
• Perform data entry procedures as required ensuring accuracy and timeliness.
• Provide entry of sample information into LIMS software.
• Generate laboratory information sheets and disperse appropriately.
• Issue add tests and reruns as requested and follow through on process.
• Perform corrections of data entry errors in LIMS software.
• Be responsible for mailing and shipping functions.
• Prepare reports of analysis to be mailed. Transport to post office for delivery.
• Prepare supplies to be shipped. Arrange for delivery with the most cost-effective supplier while meeting expected arrival times.
• Promote and adhere to safety in the workplace.

Benefits

• Generous Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability Insurance