Senior Credit Analyst

Agilysys is looking for a Senior Credit Analyst to join our growing team. This position is a key role reporting up to our Office of the CFO and directly impacts the financial performance, balance sheet and cash flow of our organization.

Requirements

• Manage customer accounts within assigned portfolio by engaging in emails and/or phone calls
• Document all contacts on ERP system and provide any documentation required to expedite payment
• Make recommendations to management on the rescinding of credit terms, more aggressive collection tactics or dispute resolution
• Prepare and provide monthly account statements for the customers within the assigned portfolio
• Identify problem accounts, write-offs to bad debt, related adjustments with appropriate documentation for management
• Work collaboratively with various departments internally to resolve issues, improve processes, and manage customer accounts to expedite collections from customers in assigned portfolio
• Collaborate closely with the business operations team on customer billing issues including contract related questions, adjustments, pricing, disputes, returns and other miscellaneous questions
• Maintain compliance with required internal controls and departmental procedures
• Assist with training and mentoring as requested by direct manager and management