Senior Help Desk Technician, IT

Agility Robotics is a pioneer in robotics technology, developing humanoid robots that solve real-world challenges in logistics and manufacturing. The company is looking for a Senior Help Desk Technician to join its IT team, responsible for managing inbound support requests, providing superior customer support, and setting up and maintaining in-office systems.

Requirements

• Experience with IT tools and platforms of choice
• Operating systems including macOS, Ubuntu, and Windows 11
• SaaS platforms including Okta, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira/Jira Service Management
• Experience in a multi-input, fast-paced IT support organization
• Familiarity with Agile frameworks

Benefits

• 401(k) Plan
• Equity
• Insurance Coverage
• Well-Being Support
• Time Off
• On-Site Perks
• Parental Leave
• Growth Opportunities