We are seeking a seasoned Senior Product Manager to lead the strategy, roadmap, and execution of our billing, payments, and account management systems.
Requirements
- Own the product vision and roadmap for billing, payments, dunning, invoicing, and subscription lifecycle workflows across consumer and institutional channels.
- Identify and close revenue leakage opportunities in payment processing, failed transactions, retries, chargebacks, and upgrade/downgrade flows.
- Improve payment success to reduce payment-related churn through optimization of retry logic, alternative payment methods, app-store integrations, and global payment support.
- Partner with Finance, Engineering, and Data Science to build scalable infrastructure for payments routing, reconciliation, tax compliance, and financial reporting.
- Support monetization teams with pricing tests, plan differentiation, family bundles, and packaging strategies that create incremental revenue, avoiding cannibalization.
- Develop tools, frameworks, and telemetry that allow data-driven pricing and bundling decisions across markets and platforms.
- Lead the modernization of our accounts system (login, authentication, entitlements, multi-child profiles), ensuring scalability, reliability, and improved UX.
- Evaluate the current account architecture, partnering with engineering leadership to define the long-term refactor plan.
- Collaborate with PMs who own parent onboarding and activation flows to ensure seamless account creation, family workflows, and subscription linking across devices.
- Build strong alignment across Monetization, Retention, Finance, Engineering, Customer Support, and Legal/Compliance.
- Drive execution from discovery through delivery, ensuring clear documentation of requirements, success metrics, testing plans, and launch criteria.
- Partner with Finance and Ops on cash forecasting, DSO/AR improvements, reconciliation workflows, and reporting accuracy.
Benefits
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- A 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
- Flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
