Manager, Workforce Management
AffirmCalifornia, United States • Washington, District of Columbia, United States • New York, New York, United States • New Jersey, United States • Connecticut, United States
Posted October 14, 2025
124000 - 190000 USD year
Full Time
About the Company
Affirm is a fintech company focused on improving consumer financial lives through innovative products like installment loans and online payments. As a remote-first organization, Affirm offers a dynamic work environment with comprehensive benefits, emphasizing transparency and honesty in its services. The company operates across various teams including engineering, product, finance, and marketing, dedicated to disrupting the traditional financial industry.
Job Description
Affirm is seeking a Manager, Workforce Management to lead the strategy, planning, and execution of their Workforce Management (WFM) function, focusing on optimizing performance across Customer and Fraud Operations. The role involves overseeing staffing levels, driving data analysis for performance improvement, and collaborating with cross-functional teams to deliver operational excellence and continuous improvement. The role will contribute to enhancing customer service and driving operational efficiency.
Requirements
- 7+ years of experience in Workforce Management and business analysis, including at least 2–3 years in a leadership or strategy-focused role.
- Proven expertise in workforce management, business analysis, and customer operations.
- Strong data analytics skills, with proficiency in SQL, Tableau, Sigma, Excel or similar platforms.
- Ability to drive process improvements through structured problem-solving and root cause analysis.
- Strong communication and leadership skills to collaborate with multiple stakeholders.
Benefits
- Health care coverage
- Flexible Spending Wallets
- Time off
- Employee stock purchase plan
- Inclusive interview experience
