Fraud Operations Performance Associate II

Affirm is seeking a Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked. The role involves monitoring and improving label accuracy within internal fraud operations teams as well as external vendors, and working collaboratively with cross-functional partners to improve visibility into accuracy.

Requirements

• 3+ years of Fraud experience, preferably within the fintech industry
• 1+ years Quality Assurance experience, preferably within the fintech industry
• Demonstrated ability to work independently with leadership and exhibit strong project management skills
• Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement
• Proven track record of identifying and resolving quality issues and driving process improvements
• Focused, self-motivated and reliable with ability to stay focused on a task and work independently
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization
• Experience with industry-specific tools and standards, including but not limited to: Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount