Contact Centre Team Leader - 11 month Fixed Term Contract

Contact Centre Team Leader on a fixed term contract for 11 months, responsible for managing a team of front-line Advisors to deliver outstanding customer experience. Requires strong leadership and communication skills, with ability to empower and engage the team.

Requirements

• Ability to empower and engage the team, making Affinity Water a great place to work
• Professional leadership skills, able to motivate and inspire people and gets results through others
• Good organisational and time management skills with a proven ability to plan, problem solve and prioritise

Benefits

• Competitive salary dependant on skills and experience
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources
• Entry into the company annual bonus scheme
• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• Range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best
• Access to our Wellbeing Centre with support for looking after your physical and mental health
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme
• Up to 4 Affinity days a year to volunteer in the community
• Life Assurance
• Disability Confident