Director, Customer Technical Insights

Join AFB International and be part of a team of highly skilled professionals providing pet food solutions that enrich the lives of pets and their people. We're looking for a Director, Customer Technical Insights to develop and implement a customer technical insights strategy, build deep customer partnerships, and lead the development and execution of a comprehensive customer success program.

Requirements

• Develop and implement Customer Technical Insights strategy
• Leverage advanced AI and data analytics tools to gather and analyze customer data
• Build and maintain deep customer partnerships
• Lead the development and execution of a comprehensive customer success program
• Create and implement a talent development program
• Represent the company with executive presence and credibility in customer and industry forums
• Collaborate with global teams to customize strategies based on regional needs and differences

Benefits

• Comprehensive customer success program
• Talent development program
• Executive presence and credibility in customer and industry forums