Customer Support Specialist

We're looking for a Customer Support Specialist to join our Customer Success team based in Cape Town. Your mission will be to support our global Sales team in providing best in class day-to-day service and support, which will result in higher retention, expansion, and advocacy.

Requirements

• First line response for our Sales team to ensure our customers are supported
• Set up and maintain customer profiles on the Aerobotics platform, ensuring all information is accurate
• Reformat customer-submitted data for effective use in the platform
• Prepare historical data to enable clear year-on-year comparisons for customers
• Manage data updates and consolidation, ensuring customer information moves smoothly between profiles when changes are required.
• Configure organisational structures to support seamless collaboration between customer teams.
• Review platform insights and ensure they are correctly captured and reflected in customer profiles.
• Identify and resolve gaps in customer data, collaborating with internal teams to complete datasets.
• Use SQL or Excel to generate customised customer reports and support data-driven decision-making.