AdvisorEngine is looking for an IT Helpdesk Manager to support internal staff and work with Tech Ops to build and support production and non-production environments. The role requires hands-on experience, a capability to learn quickly, and strong multitasking and communication skills. The IT Security Manager will have a broad range of responsibilities, including supporting internal devices, managing security solutions, and assisting with the setup and deployment of hosted environments. Ability to lift 50Lbs is required.
Requirements
- Maintain IT “In person” presence in the Raleigh NC corporate office
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems
- Oversee provision of end-user services, including help desk and technical support services
- Establish and maintain regular written and in-person communications with executives, department heads, and end users
- Work with stakeholders to define business and systems requirements for new technology implementations
- Direct research on potential technology solutions in support of procurement efforts
- Keep current with the latest technologies
- Approve and oversee projects and project portfolio
- Manage design and implementation of corporate office builds
- Practice asset management for IT hardware, software, and equipment
- Manage IT team responsibilities for 1 other IT Helpdesk staff member
- Manage corporate office Physical Access security and monitoring for general and sensitive areas
- Ensure all projects are delivered on time within the stipulated scope and budget
- Lead the initiation and planning of a project and ensure technical feasibility
- Ensure resource availability and allocation
- Develop a detailed plan to monitor and track the progress of the project
- Coordinate with internal and external parties for the flawless execution of projects
- Measure project performance using appropriate project management tools
- Perform risk management analysis to reduce project risks
- Report and escalate to upper management as and when needed
- Create and maintain a comprehensive project documentation
- Manage all software licensing and renewals, working to eliminate waste and duplicate spend
- Work with vendors to reduce the complexity of our software footprint
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
