Digital Services Director

Join a winning team at Advancial, a credit union named one of USA TODAY's Top Workplaces. As a Digital Services Director, you will provide support for all member-facing digital touch points and internal systems.

Requirements

• Provide support for digital services such as Member Management Console, Online Banking, Mobile App, and more
• Assist with testing, QA, and implementation of digital projects
• Manage Zelle token change requests and work error resolution cases
• Aid in development and maintenance of internal and external training materials
• Troubleshoot and maintain the Credit Union's texting platform
• Analyze and communicate changes needed to maintain systems and/or processes
• Collaborate with the Member Experience department to solve member issues

Benefits

• Healthcare
• Life insurance
• 401K benefits
• Take Time for Life (vacation, vacation homes, pet insurance)
• Retire with Confidence (401k contribution)
• Invest in Your Future (tuition reimbursement)
• Life Happens (reimbursement for unexpected expenses)