Supervisor Order Management

The Supervisor, Order Management is responsible for leading and mentoring teams in the Order Management group to ensure accurate, on-time order execution and exceptional customer experience.

Requirements

• Supervise, coach, and prioritize daily work of CSRs
• Balance team capacity and workload across pods/regions
• Drive accountability through timely feedback, published standards, and performance reviews
• Hire, onboard, train, and mentor team members
• Ensure consistent adherence to standard operating procedures (SOPs) and business rules
• Identify and implement process improvements to increase productivity, order accuracy, and reduce turnaround time
• Collaborate with cross-functional leaders to make informed trade-offs and meet service-level agreements
• Monitor assigned queue health and manage customer issues
• Plan workloads, allocate tasks, set goals, and track progress for direct reports
• Perform special projects and other duties as assigned

Benefits

• Health & Welfare Benefits
• Financial Benefits