Adobe's Digital Enablement and Care community team is responsible for helping millions of users find success with Adobe's products. We engage with our customers various platforms, including HelpX, Adobe Community Forums, and online communities like Discord, YouTube, Twitter, and Facebook. Through proactive content and collaboration with real-world experts, we help inspire and empower our community through solutions, creativity, and driving meaningful engagement.
Requirements
- 7+ years of experience developing plans for community engagement and driving initiatives end-to-end with measurable outcomes in a fast-paced environment
- Demonstrated experience building and managing engaged online communities, with a track record of driving meaningful growth and loyalty
- Expertise in using and training others in genAI or automation tools for content creation, issue resolution, and effective community engagement
- Strong operational management skills include tracking important performance measures
- Expertise in creative fields (e.g. photography, graphic design, etc.), applications, and common tools and workflows
- Exceptional written and verbal communication skills, with the ability to facilitate conversations, inspire advocates, and manage challenging situations with empathy
- Strong analytical approach: adept at using data, insights, and sentiment analysis to measure engagement, influence strategy, and report on community impact
- Experience building partnerships with external experts, influencers, and advocates as well as internal product, support, and business leaders and collaborators
- Deep understanding of customer lifecycle, engagement metrics, and business alignment for results built by user involvement
- Proficiency with major community, analytics, and customer engagement platforms and tools such as Gainsight, Khoros, Sprinklr, etc.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
