The job holder will contribute to achieving sales numbers and KPI goals by building an emotional connection with customers, serving customers, selling, and handling store operations meticulously.
Requirements
- Knows the store goals and individual goals and works actively to achieve or exceed them, using all available resources
- Meets or exceeds customer expectations and drives sales and brand awareness upwards by applying appropriate elements of the customer concept
- Builds an emotional bond with each customer by appearing as a passionate and enthusiastic ambassador of the brand
- Maintains a pleasant and welcoming environment where customers want to shop and takes care of visual merchandising, order, and cleanliness
- Adheres to the rules and procedures (SOM regulations) that apply to the store and maintains a safe shopping and working atmosphere
- Ensures that the product offer is available for the customer by helping to receive and fill in delivered goods
- Minimizes losses by always monitoring the inventory when serving customers
- Works in new employees (if applicable)
- Works productively and respectfully with team members to achieve the store's goals
- Completes all prescribed training programs and applies them successfully in their work
- Signals ongoing willingness to learn and uses all available opportunities to advance their development and improve their performance
- Cash handling (if applicable)
- Endless aisle (if applicable) informs customers about the new order/sales option in the online shop and uses the endless aisle tablet to offer product descriptions and/or customer feedback during the sales process
- Click & Collect (if applicable) monitors and oversees new online orders that have been ordered by online customers and need to be picked up, packed, and handed over to the customer in the store
- Ship from Store (if applicable) monitors and oversees new online orders that need to be shipped to the customer
