The Care Coach plays a vital role in supporting patients across all Durable Medical Equipment (DME) product lines to improve therapy adherence, device utilization, and health outcomes. This position combines patient coaching, data monitoring, documentation, and cross-functional collaboration to ensure a seamless and supportive experience for individuals managing chronic conditions.
Requirements
- Provide one-on-one mentoring and coaching to patients on device use
- Educate patients on proper use, benefits, and maintenance of devices
- Utilize motivational interviewing, cognitive-behavioral techniques, and desensitization strategies to overcome resistance or discomfort
- Monitor patient adherence and usage data via device software and apps
- Provide timely feedback, motivation, and interventions based on adherence trends
- Coordinate follow-up with patients to address compliance issues, troubleshoot equipment, and ensure scheduled appointments with healthcare providers are met
- Accurately document all patient interactions, device data, and communications in the EMR system
- Maintain up-to-date records including payer information, authorization requirements, coverage limitations, and requalification status
- Ensure documentation meets billing, compliance, and internal reporting standards
- Work closely with local branches, clinical staff, resupply teams, and physician offices to resolve patient needs and ensure continuity of care
- Obtain and document follow-up notes from physician offices for billing and adherence purposes
- Educate internal teams and external partners on documentation requirements and adherence standards
- Participate in team meetings, training, and compliance education programs
- Share knowledge and mentor team members to foster a collaborative and informed work environment
- Ensure all activities are conducted in accordance with HIPAA and company confidentiality policies
- Complete all required compliance training and continuing education programs
- Manage multiple tasks efficiently, including handling call volumes and updating records in real time
- Perform other related duties, as assigned to support patient care and organizational goals
- Lead Responsibilities: Perform all core/essential duties of a Patient Care Coach, including patient outreach, adherence education, documentation, equipment troubleshooting, and compliance coaching
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
