Customer Support Agent

We are looking for an experienced Customer Support Agent who will be responsible for maintaining a high standard of customer satisfaction while representing the voice of the company.

Requirements

• Maintain a vast knowledge of the Burner product and any campaigns or experiments for the product;
• Identify and analyze issues using our proprietary tools to determine the underlying cause/s and respond to the customer accordingly with concise next steps;
• Collaborate with other agents to resolve issues and respond to cases in a timely, accurate, and professional manner;
• Follow internal guidelines for appropriate customer communication;
• Troubleshoot and recreate customer app issues and ticket them to engineers;
• Handle App Store & Play Store reviews while maintaining a professional tone;
• Have the ability to bring someone new to our product and implement a product that will better our customers.

Benefits

• Meaningful work on an innovative and growing set of products.
• Collaborative, cross-functional work culture with an emphasis on autonomy and communication.
• Investment in career development, including training, conferences, and online learning resources.
• Potential for growth within the company.
• Excellent medical and other benefits for full-time employees.