Customer Success Manager

ActivTrak is seeking a Customer Success Manager to manage high-value customer portfolio, build customer relationships, drive successful outcomes, and ensure satisfaction and retention through 1:1 customer success methodologies.

Requirements

• 3+ years of experience in Customer Success or related roles with mid-market or enterprise customers
• Proven ability to manage numerous accounts using CS tools and methodologies
• Track record of driving retention, upsells, and renewals within a scalable model
• Strong data analysis skills to optimize account performance
• Excellent cross-functional collaboration abilities
• Experience with conflict resolution and crisis management
• Exceptional presentation skills and data storytelling abilities
• Strong time management and prioritization skills

Benefits

• Competitive compensation and benefits
• Position is remote within the U.S.
• Minimal travel required