Customer Success Manager - National Accounts

Activated Insights, a Software-as-a-Service (“SaaS”) leader in long-term and post-acute care, has opened a new National Accounts Manager position to support our company’s growth and operational efficiency. The Customer Success Manager - National Accounts will work with decision makers to outline an ongoing success strategy with their subscription while providing the appropriate assistance and resources to end users.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience)
• 3+ years in Customer Success, Account Management, or related client-facing role
• Strong relationship-building and executive communication skills
• Proven success in improving retention and driving measurable customer outcomes
• Excellent problem-solving, organization, and multitasking abilities
• SaaS experience preferred; CRM proficiency required

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Life insurance
• Disability insurance
• Flexible spending account