38978648248 - Ecommerce Customer Service Manager & Corporate Sales Specialist

The E-commerce Customer Service Manager & Corporate Sales Specialist is responsible for leading a remote team of customer service representatives, overseeing customer interactions, and driving initiatives to improve day-to-day processes. This role also involves corporate sales, including inbound and outbound sales, and requires a strong customer service and problem-solving skills.

Requirements

• Proficient knowledge of customer service, and standard office practices & procedures.
• Excellent phone etiquette.
• Proficient computer skills.
• Advanced English level
• Outstanding communication skills, both written and verbal
• Minimum of 3 years Customer Service experience, 2 years Ecommerce highly preferred
• Previous retail or call center experience
• Knowledge of order management skills beginning from placement of order to delivery
• Knowledge in Ecommerce fulfillment (process and shipping)
• Knowledge in Gorgias, Shopify, Shipstation & Slack
• Proficient with Microsoft Office programs (Outlook, Excel, Word & PowerPoint)
• Exceptional verbal, written and interposal communication skills
• Ability to successfully manage multiple tasks/projects

Benefits

• Flexible work arrangements
• Opportunity to work with a dynamic team
• Professional growth and development
• Competitive salary and benefits package