Acorns is seeking a Banking Operations Associate to be a critical partner in the daily function and scalability of our banking product operations. The successful candidate will be responsible for executing complex operational tasks, resolving escalated customer issues, and ensuring compliance across key banking processes.
Requirements
- 2 - 3 years+ of experience in banking, financial services, or operations, with a focus on back-office functions.
- Strong knowledge of the fundamentals of KYC, banking onboarding, and payment processing.
- Exceptional attention to detail and the proven ability to consistently execute assigned tasks effectively with a high degree of excellence.
- Strong work ethic and a proactive approach, capable of managing multiple priorities and adapting to change within a fast-paced business environment.
- Strong problem-solving skills, with the ability to diagnose issues, identify customer needs, and provide thoughtful solutions.
- Excellent written and verbal communication skills, and the ability to build rapport and demonstrate a high degree of professionalism.
- A customer focus and a genuine passion for addressing complex queries and solving issues.
- Hunger to deliver game-changing products.
- Exceptional drive and precision in delivery.
- A belief that your work is tied to your life's mission.
- Optimistic about the potential of societal change.
Benefits
- Competitive salary and stock options.
- A comprehensive benefits package for you and your family.
- Flexible work location, hours, and paid time off.
- 401(k) matching.
- Monthly Acorns account contribution & GoHenry account for your family.
- Mindfulness and Financial Wellness resources, Headspace and Addition Wealth.
- Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform).
- Roots Leadership Program for Emerging Leaders.
- Community week, onsite gatherings, and various virtual events.
