We are seeking a Senior Account Manager to lead the day-to-day delivery of a portfolio of client accounts, ensuring consistently high standards of service, communication and execution.
Requirements
- Lead the day-to-day management of assigned accounts, maintaining strong client relationships and high levels of satisfaction.
- Oversee the development of detailed social media calendars and content plans aligned to wider communications objectives.
- Provide confident leadership to junior team members, including delegation, oversight and mentoring.
- Support sustainable resource planning across accounts to avoid prolonged over-capacity.
- Contribute to business development activity, including idea generation and pitch participation.
- Proactively identify risks, issues and opportunities, resolving challenges before escalation is required.
- Monitor budgets, scope and utilisation, maintaining financial discipline and supporting margin control.
- Ensure all projects are delivered on time, within agreed scope and in line with agency processes.
- Translate client strategy into clear delivery plans across social media, content and digital channels.
Benefits
- Collaborative, multicultural work environment
- Opportunity for career growth as the organisation expands
- Work-life balance through hybrid work arrangement
