Guest Experience Agent

We are seeking an enthusiastic and customer-focused Guest Experience Agent to join our team in Riyadh, Saudi Arabia. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences from pre-arrival to post-stay.

Requirements

• Previous experience in front office, concierge, and/or spa roles in a luxury hotel setting
• Bachelor's degree in Hospitality Management or related field preferred
• Fluency in English and Arabic; additional languages are a plus
• Excellent communication skills, both written and verbal
• Strong interpersonal skills with a deep understanding and acceptance of multi-cultural customs
• Exceptional organizational abilities and attention to detail
• Ability to maintain high performance under pressure and adapt to changing priorities
• Proactive and service-oriented mindset with a passion for exceeding guest expectations
• Proficiency in relevant software including PMS systems and MS Office Suite
• Knowledge of Opera, Alice (or similar itinerary building software), and HotSoS is preferred
• Flexibility to work various shifts, including weekends and holidays
• Demonstrated ability to work independently and as part of a team
• Strong problem-solving skills and the ability to make decisions with minimal supervision
• Commitment to maintaining confidentiality and upholding the highest standards of professionalism

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance