Service Application Helpdesk Specialist

Join Accelleron as a Service Application Helpdesk Specialist and support customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions.

Requirements

• Work as a first point of contact for users regarding requests, problems and incidents on ATURB (Microsoft CRM), S4HANA and other service application.
• Resolve technology issues that require deeper knowledge.
• Determine impact and urgency of an incident and support request to determine priority.
• Escalate unresolved requests and incidents to higher tiers/vendors/service providers.
• Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite.
• Perform scheduled and documented configuration changes or deployments.

Benefits

• Flexible Work Hours
• Hybrid working model (Mon & Fri WFH)
• Medical Insurance
• Parental leave Policy
• On-site crèche facility
• Annual Health Check-up
• Employee Assistance Program