Technical Support Engineer – AI Cybersecurity Platform

Technical Support Engineer for AI Cybersecurity Platform. 4+ years of experience in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms. Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems.

Requirements

• 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms
• Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom
• Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
• Familiarity with support and collaboration tools such as Salesforce, Jira, and Confluence
• A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes
• Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus

Benefits

• Bonus
• Restricted stock units (RSUs)
• Benefits