Field Service Engineer - IT Support

We are seeking a Field Service Engineer to provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware, with a focus on customer service and communication.

Requirements

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware
• Diagnose and repair devices to board level with accuracy and efficiency
• Deliver Level 1 desk side support for Windows-based systems
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations
• Maintain accurate records of work completed, parts used, and updates in service systems
• Ensure excellent customer service and communication at all times
• Travel to various customer locations across the UK as required

Benefits

• Work vehicle and fuel costs are provided
• 6 month rolling contract