As an E-commerce Business Analyst, you will drive insights and connecting customer, sales, web analytics and logistics-data to optimize decisions. You work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
Requirements
- Drive net sales and day-to-day operations and executions in your e-com markets
- Full understanding of your sales situation through sales and customer behavior analysis
- Identify opportunities and threats for your sales markets based on biggest sales/customer impact and drive towards the team
- Drive total conversion based on customer need and behavior to optimize daily/hourly profitable selling by delivering insights and suggestions to sales market team and other relevant stakeholders
- Follow up on total sales market reduction strategy based on the regional strategy to optimize profitable short and long-term selling and customer growth
- Drive selling with products and logistical capacity as key focus areas
- Follow up the final customer offer for the sales markets, apply learnings of coming actions
- Set sales plan together with E-com sales market manager on Sales, pcs/order and avg price on weekly and daily level
- Evaluate selling daily and hourly versus plans and deliver insights to relevant stakeholders (Commercial team, logistics, customer activation and regional merch)
- Evaluate and optimize commercial activations from a sales and profit perspective taking all costs into account including logistics reductions and other costs
- Drive new way of working within analytics in the sales and operations team connecting web, receipt, customer, and logistics data
- Provide analytical support to the full team to further develop its capabilities
- Create templates and tools to optimize daily operations in the team
