Business Support Officer

To provide a flexible, efficient Business Support function across Neighbourhoods and Housing, including the development and maintenance of budgetary and management information systems. To deliver specific subject matter expertise in the administration of Democratic Services processes.

Requirements

• Maintain appropriate, up to date and accurate records on relevant systems
• Communicate with customers and residents via the telephone and face to face to resolve queries, complaints and requests for information
• Provide a flexible service including dealing with visitors to site, scanning, photocopying, filing, post and other resource tasks as designated
• Coordinate committee reports and provide appropriate guidance to senior managers
• Arrange, attend and minute/record meetings and forums across Neighbourhoods and Housing
• Ensure that minutes and decisions are distributed to authorised recipients within agreed timescales and in accordance with appropriate data protection guidelines
• Provide day to day systems administrative support for service critical ICT systems
• Maintain confidentiality and adhere to information governance requirements when dealing with information
• Co-ordinate the introduction of any new technology, systems, methods or procedures
• Provide support to officers on the delivery of Neighbourhoods and Housing systems
• Act as the Directors PA and provide cover for the Corporate Directors PA as necessary
• Use initiative in relation to managing your own workload and judgement to resolve and deal with problematic situations