TECHNICAL CLIENT SERVICES MANAGER (f/m/d)
360 Treasury Systems AGFrankfurt, Hesse, Germany
Posted August 7, 2025
Full Time
About the Company
360T is Deutsche Börse Group's global FX unit, offering comprehensive trading services for Corporate Treasurers, Institutional Asset Managers, Hedge Funds, and Banks. The company specializes in optimizing execution, reducing operational costs and risks, enhancing compliance, and providing hosted white-labeled trading technology across various liquidity sources. Headquartered in Frankfurt, 360T operates subsidiaries globally and is authorized under German law.
Job Description
As a Technical Client Services Manager at 360T, you'll be a vital part of a global team providing exceptional support to customers using their Foreign Exchange platform. You'll handle a wide range of tasks in a SaaS environment, serve as the main point of contact for clients, and have opportunities for professional growth. This role involves weekend availability to ensure continuous, 24/7 support across different time zones.
Requirements
- Bachelor's degree in a related field or equivalent experience
- Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
- Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
- Exceptional customer service skills
- Excellent organizational skills
- Ability to communicate technical/product information to non-technical audiences
- Self-motivated with a proactive work ethic
- High proficiency in spoken and written English
Benefits
- Clear career path
- Regular Performance Appraisals
- Learning and Development
- Diverse Culture
- Team Bonding